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Below are some of the questions and answers clients ask

Shipping And Delivery

Do you ship worldwide?

Yes, we do wholesale shipping and exports to most countries.

Contact us for more information about your country.

How Long does shipping take?

Average shipping takes 21 days depending on your port of delivery. We do offer an exact delivery time after your order has been shipped.

What shipping company do you use?

We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.

What are the shipping conditions?

Our products are shipped in temperature controlled refigerator containers (reefer containers). They are shipped in 18°C temperatures. This ensures the freshness and quality upon arrival.

How do you handle shipping delays?

We do ship timely, unless otherwise. In the event of a major delay (more than 21 days) a mutual compensation shall be agreed upon with the buyer.

Do you provide packing pictures?

Yes, we do provide packing pictures, barcodes and assistance with the shipping procedure.

What Shipping Documents Do You Provide?

We provide the following shipping documents:

  • 3 copies OCEAN BILL OF LADING MARKED “FREIGHT PREPAID” AND CLEAN ON BOARD
  • 3 copies MASTER BILL OF LADING
  • 3 copies CERTIFICATE OF ORIGIN
  • 2 copies HEALTH & PHYTOSANITARY CERTIFICATE
  • 2 copies INSPECTION CERTIFICATE FOR QUALITY AND QUANTITY (SGS)
  • 3 copies COMMERCIAL INVOICE
  • 3 copies PACKING LIST
  • 3 copies INSURANCE CERTIFICATE COVERING 110% OF THE TOTAL INVOICE VALUE
  • 2 copies NON-WOOD PACKING CERTIFICATE
  • 2 copies PRODUCTION LIST
How is insurance handled for the shipment?

We provide insurance coverage for every shipment. The insurance shall not be more than 110% of the total value of the order.

Payment & Ordering

What payment methods do you accept?

We do accept T/T (Telegraphic Bank Transfers), Cash & Escrow payments.
Payment Policy Update: As of 1st January 2020, we no longer accept L/C payments for new orders. Existing contracts having L/C (Letter of Credit) as payment method, shall be honored till expiration with no renewal clause.

Do you provide payment receipts?

Yes, each payment has an ID and record in our database. We provide payment receipts and keep records for each payment.

How is my payment guaranteed?

All payments must be paid following instructions on the Payment Instructions.
T/T payments shall be received by Mafrig’S account or an authorized account by Mafrig.
We guarantee every payment sent to us directly, this guarantee is sealed with a payment record and receipt.
Escrow payments shall be guaranteed by the escrow company.

How long does it take to confirm payment?

This depends on the payment type. Bank transfers take an average of 5-7 business days.

Escrow payments are instant after confirmation from the Escrow Company.
What is your ordering procedure?
  • 1. Buyer requests a quote from us.
  • 2. An official price quote is sent to the buyer.
  • 3. Buyer accepts quote and trade terms, sends a purchase order (PO).
  • 4. We will accept the purchase order send a contract / Proforma Invoice and payment instructions (PI) to the buyer.
  • 5. Buyer makes payment as instructed.
  • 6. We confirm payment and issue a payment receipt.
  • 7. Packing starts
  • 8. Goods are inspected and shipped.
  • 9. Buyer receives shipping documents.
  • 10. Buyer receives goods and sends a confirmation to us.
What are the benefits of placing huge order?

We do offer discounts and bonuses to customers with huge orders.

Our sales team will notify you, if you quality for such bonuses / discounts.

Quality & Production

Is MARFRIG permitted to supply in the Middle East?

Yes, all our products are fully HALAL compliant with Islamic Laws. They are also permitted by the middle eastern governments due to our high health standards and quality.

We are permitted to ship to Middle East.
What is MARFRIG's view on the humane treatment of animals?

MAFRIG strongly supports the human treatment of animals. Our company maintains a strict animal welfare program that utilizes guidelines established by the National Chicken Council. The goal of our program is to avoid unnecessary suffering, prevent destructive behavior, provide proper nutrition and implement health programs through grow out and processing. These guidelines ensure that birds raised are taken care of with the highest standards starting at hatch. Humane treatment is practiced during the processing of the bird as well.

Do your chickens receive any hormones or steroids?

No. Our chickens do not receive growth hormones or steroids in any way. In fact, the use of hormones has been illegal in poultry since 1952.
What is in the feed that is consumed by your chickens?

Our nutritionists develop a wholesome mixture of corn, wheat and soybean meal that are used as our main ingredients in our feed formulas. Ingredients for our feed are selected to provide a balanced diet and promote overall animal health.
Are your chickens free range?

MARFRIG’s flocks are raised in large poultry barns that protect them from environmental extremes and migratory birds which can transmit disease. These barns allow for our farmers to regulate their air flow and ensure they are receiving adequate food and water. Though they are not considered free range, which would allow them to roam freely outside, they are given plenty of space to move freely inside of the barn. Many barns are up to 600 ft long which is equivalent to the length of two football fields.
I'm concerned about food allergies. Do your products contain any allergens?

Some of our products do contain allergens, for example the two dinner sausages we make with cheese contain milk. All al Marfrig’s products are gluten free contain no MSG, nitrates or nitrites and are made from 100% all natural ingredients.
What does "all natural Chicken" mean?

Marfrig meets all requirements for the USDA “all natural” definition and holds our products to an even higher nutritional standard to ensure we are delivering a product that is not only delicious, but healthy.
“All natural”, as defined by the USDA is a product that is made without chemicals, food additives or refined ingredients and is minimally processed. There are no artificial colors, flavorings, preservatives, additives, fillers or by-products in these products. These products have been processed with non-synthetic or non-chemical methods.
What does the date on the package mean? Is it ever ok to eat product after the expiration code date on the package?

The code date location varies depending on the product.
Frozen chicken: code date is printed on the box and back label of each product.
The code date on the package is the last day that you should consume that Particular product.
But, once a product is open, the full contents of the package should be kept airtight in the refrigerator and consumed within 3 days, even if the code date on the package is later.
Product can be frozen for up to 3 months as long as it is placed in the freezer prior to the code date on the package. Once thawed, product should be used within 3 days.

Privacy Policy

MARFRIG’s Privacy Policy was created to reaffirm its commitment to the safety and privacy of information collected from the users of Marfrig’s interactive services. You may visit this website and get acquainted with the services the Company offers, read reports, obtain news and information without having to provide any personal information. However, should such be the case, this policy purposes to clarify how the Company collects and handles your personal data. Since this policy is subject to occasional updating, Marfrig advises it be regularly consulted.

1. Any information provided by the users shall be collected and stored according to strict security and reliability patterns.

2. Personal data provided by the users shall be collected through ethical and legal means. Such collection may have one or more targets about which users shall be informed.

3. Users shall be advised that their data is being collected and they may choose whether they want to provide it or not, they will be further advised about the consequences of their decision.

4. Unless a legal or judicial order is issued, information provided by users shall never be disclosed to third parties or used for purposes other than those for which it was collected.

5. Access to collected information will be restricted to employees authorized to adequately use such data. Employees that unduly use such information, infringing Our Privacy Policy, shall be subject to the penalties provided by its discipline procedure.

6. Marfrig shall maintain the integrity of the information provided through this website.

7. This website contains links or frames for other sites, which may or may not be Marfrig partners and allies. These links and frames are available merely in the hopes of providing yet another benefit to the users of this website. Note that including these links and frames does not mean that Marfrig has full knowledge, agreement, or responsibility for those frames and links or for their respective content. Therefore, Marfrig can not be held responsible for any type of damage caused by the use of the referred links and frames.

8. We require any third parties hired to perform support services to adhere to its privacy standards.

9. If it is necessary, the Company may use cookies(*) to confirm your ID, personalize your access and to check the use of Marfrig’s website aiming at improving its navigating and functioning conditions.